At GraphPrint, we are committed to protecting the personal information of our clients, partners, staff, and website visitors. This policy outlines how we collect, use, and safeguard your data in line with our values of transparency, professionalism, and integrity.

Last Updated: September 2025
Ideas in Full Color – Proudly Printed in Tanzania

1. Introduction

Welcome to the Privacy Policy of GraphPrint, located in Dar es Salaam, Tanzania. At GraphPrint, we are dedicated to safeguarding the privacy and personal data of our clients, suppliers, employees, and website users. This policy explains how we collect, use, store, and disclose your information when you interact with our printing, finishing, digital, and marketing services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Our practices comply with the Personal Data Protection Act (PDPA) of 2022 and are overseen by the Personal Data Protection Commission (PDPC) of Tanzania.

2. Who We Are

GraphPrint is a printing and digital services company offering:

• High-quality commercial and marketing print products
• Office and internal use printing solutions
• Specialty and decorative printing services
• Large-format printing
• Graphic design, website, app development, and digital marketing services

We also operate digital platforms for communication, quotation requests, and customer support.

3. Information We Collect

Depending on your relationship with GraphPrint, we may collect the following categories of information:

• Personal Identification: Full name, company name, ID/passport number, or tax registration details
• Contact Information: Email address, phone number, billing/shipping addres
• Business Information: Orders, quotations, invoices, payment records, project specification
• Digital Data: IP address, browser type, pages visited, and time spent on our website
• Media: Logos, images, or files you provide for design and print purposes
• Employment Data (for staff): CVs, references, payroll and HR records

4. How We Use Your Information

We use the information collected to:

• Process and deliver printing and digital service orders
• Communicate with clients and respond to inquiries
• Prepare quotations, invoices, and contracts
• Manage supplier and partner relationships
• Improve our services and website user experience
• Ensure compliance with legal and tax obligations

All personal data is processed according to the principles of the PDPA: lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, and security.

5. Legal Basis for Processing

We collect and process personal data on the following grounds:

• Consent – when you request quotations, submit files, or sign up for communications
• Contractual obligations – when fulfilling service agreements with clients and suppliers
• Legal obligations – compliance with Tanzanian business, tax, and labor laws
• Legitimate interests – improving services, ensuring operational efficiency, and protecting company assets

6. Your Rights

Under the PDPA, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• File a complaint with the Personal Data Protection Commission (PDPC)

To exercise these rights, contact us using the details in Section 12.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders and provide services
• Meet financial and regulatory obligations
• Maintain client and supplier records

Retention practices comply with the data minimization and purpose limitation principles of the PDPA.

8. Data Security

We implement technical and organizational measures to protect your data, including:

• SSL encryption for online communications
• Password-protected systems with restricted access
• Secure storage for customer files and design data
• Regular system backups and maintenance
• Staff training in data protection practices

9. Client and Business Data

Design files, artwork, and print orders provided by clients remain confidential and are used strictly for the purpose of fulfilling services. GraphPrint does not share or sell client data with third parties unless required by law.

10. Use of Cookies

Our website may use cookies to enhance user experience:

• Essential Cookies – for website functionality
• Performance Cookies – to track usage and improve services
• Preference Cookies – to remember user settings

You can manage cookies through your browser settings.

11. International Data Transfers

Any transfer of personal data outside Tanzania will occur only with adequate safeguards in place and in compliance with the PDPA. This may apply when dealing with international suppliers, cloud services, or partner platforms.

12. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

GraphPrint – Ideas in Full Color
Dar es Salaam, Tanzania
Email: info@graphprint.co.tz
Phone: +255 XXX XXX XXX

13. Data Controller Registration

GraphPrint, as a data controller, complies with the obligation to register with the Personal Data Protection Commission (PDPC) as required by Tanzanian law.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, with the "Last Updated" date updated accordingly. We encourage you to review this page regularly.